Home / Returns & Cancellations

Cancellations

You can cancel your order before the product has not been processed for shipment. Once cancelled, we will refund to you entire amount of the product, less applicable bank charges.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

kelvinatorpurifiers.in reserves the right to cancel any order under the following circumstances:

  • Incorrect or Incomplete information regarding Customer's address (Street number, Landmark etc.) etc.
  • If the area in which customer is residing is not served by us or made Out of Delivery area by Logistic Courier Partner even after placing the order.
  • Suspected fraudulent information.
  • Unavailability of products - In exceptional cases, if a product runs out of stock, the product will be cancelled.

Returns

We offer Return/Replacement within 7 days of delivery of the order. In the event that a damaged product is received, it must be reported to us within 48 hours of delivery.

Return/Replacement Criteria

  • Item is physically damaged/defective
  • Wrong item delivered
  • Missing parts/accessories

Return Eligibility

  • Customer should intimate us within 7 days of receiving the order
  • If an item was delivered defective or damaged, it should be notified to the Customer Care team (online@kelvinatorpurifiers.in) or @ 1800-103 6630 (Toll Free)within 48 hours from the time of delivery
  • Product should be unused. Not even once
  • Brand packing should remain intact
  • Invoice should be available
  • labels should be available

Returning a product

There are 2 ways to return the product. One is to return the product to the courier partner sent by kelvinatorpurifiers.in. However, in some cases, Return service is not offered by our Logistic Service Providers. In all such cases Customer needs to send the product to us through India Post only and we will reimburse courier charges

Refunds on returned items

Once the order has successfully passed the Product Inspection, refund will be done according to the payment mode chosen by the customer at the time of placing the order.